This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Medication Delivery Service - Why not have your medication delivered?

Training Afternoons

Reception and Dispensary will be closed from 1.00 pm - 3.30 pm (4.00 pm in January) on the following Wednesday afternoons, for staff training:- 

3 May 2017

24 May 2017

28 June 2017

19 July 2017

23 August 2017

27 September 2017

25 October 2017

22 November 2017

 

If you require a doctor urgently on these days between 1.00 pm and 3.30 pm please ring 07881832559.

 

 

 

 

 

    

Practice Charter        

 

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

 

The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

 

   

Our responsibility to you:

 

  • You will be greeted courteously

  • You have a right to confidentiality

  • You have the right to see your medical records subject to the limitations of the law

  • You will be seen the same day if your problem is urgent

  • You will be seen by your own doctor whenever possible

  • You will be informed if there will be a delay of more than 20 minutes for your appointment

  • You will be referred to a consultant when your GP thinks it necessary

  • You will be given the result of any test or investigation on request or at your next appointment

  • Your repeat prescription will be ready for collection within 48 hours of your request

  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly

             

Your responsibility to us:

 

  • Please treat all surgery staff with the same respect – we are all just doing our job

  • Do not ask for information about anyone other than yourself

  • Tell us of any change of name or address, so that our records are accurate

  • Only request an urgent appointment if appropriate.  Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only – the Doctor On-Call will be at work as usual the next day

    Please cancel your appointment if you are unable to attend

  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency

  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us

  • You will be advised of the usual length of time to wait

  • Use the tear off slip to request your repeat prescription whenever possible.  Please attend for review, when asked, before your next prescription is due

  • Do let us know whenever you feel we have not met our responsibility to you

  • We would, of course, be pleased to hear when you feel praise is due as well

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

     January 2014

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website